Terms & Conditions

Welcome to Little Paws Party Shop. These Terms & Conditions explain the terms that apply when you browse our website and purchase products from us.

By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

1. About Us

Little Paws Party Shop
Email: hola@littlepawspartyshop.com

[Add your registered business name, registered address, company number and VAT number here, where applicable.]

2. Products

We make every effort to ensure that product descriptions, photographs, colours and prices displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Some products may have slight variations in colour, design or packaging from the images shown on the website.

3. Prices

All product prices are displayed on our website before you place your order.

The total price of your order, including applicable delivery charges and any other charges that apply, will be shown before you complete your purchase.

Prices may change from time to time, but any changes will not affect an order that has already been accepted.

For international orders, additional customs duties, taxes or import charges may apply depending on the destination country. These charges are the responsibility of the customer.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an email confirming that we have received your order.

Your order will be accepted when we send you confirmation that the products have been dispatched, unless we have notified you otherwise.

We reserve the right to refuse or cancel an order where there is a genuine reason, such as a product being unavailable, an obvious pricing error or suspected fraudulent activity.

5. Payment

Payment must be made at the time of placing your order.

We use secure third-party payment providers to process payments. We do not normally have access to or store your full payment card details.

If a payment cannot be authorised, your order may not be processed.

6. Shipping & Delivery

We currently offer shipping worldwide.

Our standard shipping rates are:

UK: £17
Europe: £18
Rest of the World: £20

Delivery times may vary depending on the destination and shipping service selected.

For full information about delivery, please see our Shipping & Returns page.

We are not responsible for delays caused by customs, postal services or circumstances outside our reasonable control.

7. International Orders

Customers outside the country from which we dispatch may be required to pay customs duties, VAT, import taxes or other charges.

Any such charges are the responsibility of the customer.

Customs procedures may also cause delays to international deliveries.

8. Returns & Cancellation

We want you to be happy with your purchase.

Consumer cancellation and return rights may vary depending on the country where you are located. Where applicable, statutory consumer rights will always apply.

For information about our return process and applicable conditions, please see our Shipping & Returns page.

If you wish to cancel or return an order, please contact us at hello@littlepawspartyshop.com.

Certain products may be excluded from return where permitted by applicable law, including personalised or made-to-order items and products that cannot be returned for hygiene reasons once opened.

Nothing in these Terms & Conditions affects your legal rights as a consumer.

9. Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty or contains the wrong item, please contact us as soon as possible at hello@littlepawspartyshop.com.

Please provide your order number and, where possible, photographs of the product and packaging.

We will assess the issue and provide an appropriate solution in accordance with your legal consumer rights.

10. Product Availability

We do our best to keep our website information up to date.

However, occasionally a product may become unavailable after an order has been placed.

If we cannot fulfil an order, we will contact you and arrange an appropriate solution, which may include a refund.

11. Promotions & Discounts

From time to time, we may offer promotional codes, discounts or special offers.

Promotional codes must be used according to the terms specified for each promotion.

Unless otherwise stated, promotional codes cannot be combined with other offers and cannot be exchanged for cash.

We reserve the right to withdraw or change promotions where permitted by law.

12. Website Use

You agree to use our website lawfully and responsibly.

You must not use our website to:

Attempt to gain unauthorised access to our systems
Introduce malicious software
Interfere with the operation of the website
Use our content for unlawful purposes
Copy or reproduce our website content without permission

13. Intellectual Property

All content on the Little Paws Party Shop website, including photographs, graphics, logos, text, designs and other materials, belongs to Little Paws Party Shop or is used with permission.

You may not reproduce, distribute, modify or use our content commercially without our written permission.

14. Website Information

We aim to keep the information on our website accurate and up to date.

However, we cannot guarantee that every piece of information will always be completely accurate, current or free from errors.

We reserve the right to correct errors, update information and make changes to our products or website where necessary.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

We are not responsible for losses caused by circumstances outside our reasonable control, including postal delays, customs delays, natural events or interruptions to third-party services.

Nothing in these Terms & Conditions affects your statutory consumer rights.

16. Privacy

Your personal information is handled in accordance with our Privacy & Cookies Policy.

Please read our Privacy & Cookies Policy to understand how we collect, use and protect your personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this page.

18. Governing Law

These Terms & Conditions are subject to the laws applicable to the country in which Little Paws Party Shop is legally established, without limiting any mandatory consumer protection rights that may apply in the customer’s country of residence.